A Framework for Effective Executive Communication
In the complex world of executive leadership, clear and effective communication is essential. Whether you're leading a critical meeting, delivering a high-stakes presentation, or navigating a challenging conversation, the ability to ensure everyone feels heard, understood, and aligned is key. Miscommunication can lead to costly errors, missed opportunities, and fractured relationships. That's why I'm excited to share my RISE framework, a powerful tool to transform any conversation or meeting into a positive, organised, and productive exchange.
The RISE framework provides a structured approach to communication, minimising the chances of misunderstandings and creating an environment of collaboration. Let's break down each component - Rapport, Information, Solutions, Expectations:
Rapport
Building rapport is the foundation of any successful interaction. It's about creating a connection and establishing trust. This doesn't mean being overly chatty or inauthentic. Rather, it's about mirroring and matching the tone and style of the other person or people involved, while staying true to your own personality.
Authenticity is Key: Be genuine in your approach. People can sense insincerity, so avoid forced positivity or excessive enthusiasm if it doesn't align with the situation or the other person's demeanour.
Setting the Stage: Once you've established a comfortable rapport, clearly outline the agenda, objectives, and desired outcomes of the meeting or conversation. This ensures everyone is on the same page and knows what to expect. For example, instead of diving straight into a complex budget discussion, start by saying something like, "Thanks for joining. Today, we'll be reviewing the Q3 budget, discussing potential adjustments, and agreeing on the next steps. My aim is that everyone leaves feeling that their concerns have been heard and that we have a clear plan of action.” Example: Imagine you're about to lead a crucial strategy session. You might start by acknowledging recent successes and challenges the team has faced. "I know we've all been working hard on the Alpha project. We've hit some great milestones, and we've also encountered some hurdles. Let's take this time to openly discuss both so we can forge the best path forward."
Information
This stage is all about active listening and gathering comprehensive information. It's about understanding the perspectives, concerns, and needs of everyone involved.
Open-Ended Questions: Start with broad, open-ended questions and gradually delve into the details. This approach encourages people to share their thoughts and insights freely. For instance, instead of asking, "Do you agree with the proposed timeline?" ask, "What are your thoughts on the proposed timeline, and what potential challenges do you foresee?"
Resist the Urge to Solve: During this phase, your primary role is to listen and understand, not to provide solutions. Jot down your ideas and thoughts, but refrain from interjecting. This allows others to fully express themselves and ensures you gather all the necessary information.
Dig Deeper: As you gather information, probe for underlying causes and hidden elements. Ask follow-up questions to clarify ambiguities and gain a deeper understanding. The final question should always be, “What else haven’t I asked that I should have?”
Example: During a performance review, instead of focusing solely on metrics, ask questions like, "What challenges have you faced in achieving your goals?" or "What support do you need to excel in your role?" This will often uncover unspoken issues.
Solutions
With a clear understanding of the situation, you can now focus on developing tailored solutions.
Nuanced Solutions: The solutions should directly address the specific issues and concerns raised during the information phase. Avoid preconceived notions and be open to adapting your approach based on the information you've gathered.
Connecting the Dots: Clearly explain how your proposed solutions address the identified problems and align with the desired outcomes outlined in the rapport stage. This ensures everyone understands the rationale behind the solutions and increases buy-in.
Go Back When Needed: If new questions or concerns arise during this stage, revisit the information phase to gather further clarification before returning to solutions.
Example: If a team member expresses concern about the lack of resources for a project, propose a solution that includes resource allocation and training, and then connect it back to how it addresses their specific concern.
Expectations
This final stage focuses on aligning on next steps and ensuring accountability.
Clear Agreements: Clearly define the expectations, action items, and timelines. Who will do what, and by when? What steps are needed to implement the agreed-upon solutions?
Alignment: If the previous stages have been executed effectively, this stage should be relatively smooth. If there's any lingering disagreement or confusion, it's essential to revisit the information stage to address the underlying issues.
Follow-Up: After the meeting or conversation, follow up with a summary of the agreed-upon action items and expectations. This reinforces accountability and ensures everyone remains on track.
Example: In a project planning meeting, clearly assign tasks, set deadlines, and confirm who is responsible for each deliverable. Document these in a follow-up email and refer back to it.
RISE in Action: Real-World Applications
The RISE framework is incredibly versatile and can be applied in various work settings, including:
Presentations and Pitches: Use RISE to structure your presentation, ensuring you connect with your audience, understand their needs, provide tailored solutions, and set clear expectations.
Change Management Programs: Employ RISE to navigate resistance to change, gather feedback, and ensure a smooth transition.
Workshops: Facilitate productive workshops by using RISE to encourage participation, generate ideas, and reach consensus.
Difficult Conversations: When you have to address a colleague who has not met expectations. Use RISE to have a structured conversation that gets to the heart of the issue.
Developing your team: Apply RISE to help your employees explore their challenges, identify solutions, and set actionable goals.
By consistently applying the RISE framework, you can enhance your executive communication skills, build stronger relationships, and drive better outcomes. A framework to turn any conversation or meeting you want into a positive, organised discussion where everyone feels heard and understood and the outcomes are agreed upon whilst minimising the chances of anyone getting offside or being misunderstood.
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Author of ‘Meaningful Work: Unlock Your Unique Path to Career Fulfilment’, Nina Mapson Bone is a people strategist, consultant, chair and keynote speaker. She consults with boards, CEOs, founders and executives on bridging the disconnect between strategy and the needs, motivations and capabilities of their people. Nina’s executive career has spanned three continents and diverse sectors. She was previously the Managing Director of Beaumont People, where she led a period of significant growth for the organisation, during which it was recognised with multiple awards. For more information visit www.nmbpeoplestrategy.com.au
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