Your Role as a Leader

Shaping the State of Your Organisation

We often hear that "people are our greatest asset," but let's be honest, how often do we really stop and think about what that means for us as leaders? It's so much more than just being nice or generous. It's about getting in there and actively shaping the very heart of our organisations so our people can truly thrive.

In my time, I've had the chance to see all sorts of leadership styles, and what's always struck me is that leadership isn't about ticking boxes or managing processes; it's about guiding a living, breathing ecosystem. As a leader, you are the biggest influence on that ecosystem. Think about it: the energy you bring, the way you communicate, it all has a ripple effect.

The Gallup "State of the Global Workplace 2024" report really hits this home. It says that "managers account for 70% of the variance in team employee engagement." 70%! That's huge, right? It really shows just how much impact we have on our teams. So, let's dive in and see what that means for you and me.

Businessman Thinking

Setting the tone: It really does start with you.

Have you ever walked into a room and just felt the atmosphere? That's culture, and as leaders, we're the ones who create it. Your words, your actions, even the things you don't say - they all send messages. The vibe in a group can change how we make big decisions, which is pretty fascinating when you think about it. There's even research on this from Bayes Business School if you're keen to read more.

Remember what happened with Qantas? They were doing well financially, but there were serious questions about how leadership was affecting their employees and the public. It's a real reminder that, as leaders, we are always connected to the state of our organisation.

Gallup also points out that "when managers are engaged, employees are more likely to be engaged." It's like a positive energy that spreads. If you're excited and passionate, your team will feel it too.

Here are a few ways to set that right tone:

• Be Authentic: People can spot fakeness a mile away. Be yourself. Genuineness builds trust, and that's the foundation of a healthy workplace.
  

• Lead by Example: If you want transparency, be transparent. If you value innovation, show it. As they say, "your behaviour defines the standard," whether you realise it or not.
  

• Listen Actively: It’s not just about avoiding problems, but about “unlocking potential.” The Gallup report highlights that actively disengaged employees (those with bad management) are approximately 30% more likely to be stressed than the unemployed. So, let's really listen to our teams. Listening is key.
  

Navigating change: It's part of the job

Change is constant, now more than ever. Our job as leaders is to guide our teams through it, not just react to it. Think back to the Australian banking sector during the Royal Commission. Leaders had to face some tough truths and then work to rebuild trust.

Here's how we can navigate change better:

• Communicate clearly: When things are uncertain, people get anxious. Keep your team in the loop. Tell them why changes are happening and what to expect.
  

• Empowerment is key: You don't have to do it all yourself. Trust your team, delegate, and let them shine.
  

• Embrace agility: We need to be ready to adapt. Being too rigid can be a recipe for disaster in today's world.
  

Building a resilient organisation: More than just numbers

Building an organisation that can bounce back from anything is key. It's about more than just the bottom line.The COVID-19 pandemic taught us a lot about this. Companies that had strong communication and a supportive culture were the ones that weathered the storm well.Gallup finds strong evidence that decreasing the number of disengaged workers drives positive outcomes within organisations. So, let’s build resilience through engagement.

Here's how:

• Prioritise wellbeing: Your team's mental health matters. A lot. The Gallup report highlights that 41% of employees report experiencing “a lot of stress.” Let's do what we can to support them.
  

• Invest in development: Let's equip our teams for the future. Learning should never stop.
  

• Nurture relationships: Strong connections, both inside and outside the organisation, are vital.
  

Looking after yourself: You matter too!

Leadership can be tough. Gallup found that managers “have more negative daily experiences than non-managers.” They're more stressed, more angry, more lonely. They're even more likely to be looking for a new job. Let that sink in for a moment.

So, please, take care of yourself. It's not selfish; it's essential for sustainable leadership.

Here are some self-care tips:

• Set boundaries: Draw a line between work and personal life. You need to recharge.
  

• Seek support: Build your support network. A mentor, a coach, a group of peers - someone you can talk to.
  

• Prioritise physical health: Move your body, eat well, and sleep enough. It all matters.
  

• Practice mindfulness: Even a few minutes a day can make a difference. It can reduce stress and help you focus.
  

Your legacy: What will you leave behind?

Ultimately, leadership is about creating a positive legacy. What will yours be?

Think about leaders who champion sustainability or social responsibility. They're not just making money; they're making a difference.

To shape your legacy:

• Define your values: What do you stand for? Make sure those values are clear to everyone.
  

• Focus on impact: What's the bigger picture? How is your organisation affecting the world?
  

• Develop future leaders: Invest in the next generation. It's how you ensure long-term success.
  

Taking action today:

• Have a "listening tour": Really talk to your team.
  

• Review your communication: Is it clear and honest?
  

• Assess your resilience: What could go wrong, and how would you handle it?
  

• Reflect on your leadership: Get feedback. It's a gift.
  

Gallup says low employee engagement costs the global economy $8.9 trillion U.S. dollars, or 9% of global GDP. This demonstrates the enormous cost of disengagement and the potential gains from a strong leadership approach.

Your role as a leader is demanding, but it's also an incredible opportunity. By focusing on building an organisation that is strong, resilient, and driven by values, you can create a legacy that truly matters.

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Author of ‘Meaningful Work: Unlock Your Unique Path to Career Fulfilment’, Nina Mapson Bone is a people strategist, consultant, chair and keynote speaker. She consults with boards, CEOs, founders and executives on bridging the disconnect between strategy and the needs, motivations and capabilities of their people. Nina’s executive career has spanned three continents and diverse sectors. She was previously the Managing Director of Beaumont People, where she led a period of significant growth for the organisation, during which it was recognised with multiple awards. For more information visit www.nmbpeoplestrategy.com.au